Returns & Refunds

At Sneak, we prioritize the freshness and safety of our food products. Due to the perishable nature of our items, we offer returns or replacements only for products that arrive damaged, defective, or incorrect.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 24 hours of delivery if your order is damaged or incorrect.

• 2.
  Provide Evidence

  Submit clear photographs of the product and the original packaging to help us verify the issue.

• 3.
  Processing Review

  Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement at no extra cost.